Refund Policy

1 Refund Eligibility

Refunds may be requested under the following circumstances:

• Cancellation within the eligible window (see our Cancellation Policy).
• An approved exchange where a lower-value item is selected and the difference is due back to you.
• A verified issue with the product, including damage, defect, or discrepancy from the order, confirmed upon inspection.
• Made-to-order and custom pieces are only eligible for a refund if cancelled before production begins, or in the case of a verified manufacturing defect.

2 Refund Process

1. Message us on WhatsApp at +92 370 7779999 or email care@veyra.com with your order number and reason for the refund request.
2. Our team will review your request and confirm eligibility within 2–3 business days.
3. If approved, the item (if applicable) must be returned in its original, unworn condition with all packaging and certification documents.
4. Once the item is received and inspected, your refund will be processed.

3 Refund Timelines

• Refunds are processed within 7–10 business days of approval.
• Refunds are issued to the original payment method used at checkout.
• For cash on delivery orders, refunds will be processed via bank transfer; you'll be asked to share your account details securely.

4 Non-Refundable Items

• Made-to-order or fully customized pieces once production has begun.
• Items returned without original certification, packaging, or invoice.
• Items showing signs of wear, resizing, or alteration after delivery.