Frequently Asked Questions

Veyra is the signature diamond line by Haq Chain International — created for those seeking finely cut, certified diamonds crafted with timeless design and modern elegance.

While Haq Chain has been a trusted name in gold and diamond jewellery since 1982, Veyra is our dedicated diamond collection — focused exclusively on certified diamonds, contemporary designs, and an elevated buying experience.

Yes. Every Veyra diamond is graded and certified for cut, clarity, colour, and carat — so you can shop with complete confidence in what you're buying.

Each Veyra piece comes with detailed certification and a transparent invoice outlining the full specifications of your diamond, verifying its authenticity and value.

Yes, select pieces are available with customization options for carat weight, cut, and setting. Contact our team to discuss custom orders.

Pricing depends on the 4Cs — carat, cut, clarity, and colour — along with the metal setting and design complexity. Each product listing includes full specifications.

We accept major payment methods available at checkout, including cash on delivery in select cities. For details, please contact our support team.

We offer easy exchanges within 7 days of purchase, and flexible exchange options within 15 days — with no deductions.

Please refer to our Refund Policy page for full details, as return eligibility can vary by product type and customization.

Yes, select designs are available as made-to-order. Please see our Make to Order Policy for timelines and terms.

Visit our Size Guide page for a full at-home measuring guide, or visit one of our boutiques for professional sizing.

We recommend gentle cleaning and safe storage. All Veyra pieces come with complimentary lifetime maintenance, including re-polishing and re-boxing, to help your jewellery stay radiant.

Yes, our after-sale services include resizing, stone replacement, and repair. Visit our After Sale Services page or book an appointment for assistance.

Yes, we deliver nationwide. Delivery timelines vary depending on your location and whether the item is in-stock or made-to-order.

Yes, all Veyra shipments are securely packaged and insured until delivery.

Visit our Mansion n ChenOne Road Faisalabad to explore the full Veyra collection and receive personalized guidance from our diamond specialists.

Yes, we offer appointments for engagement rings, bridal sets, and custom pieces. Book an appointment through our website or contact our team directly.